PRIVACY AND COOKIE POLICY (“POLICY”)

 

1.       ABOUT.

We at Genpact and our affiliated companies worldwide (collectively, “Genpact”) respect your privacy and are committed to affording protection to personal information collected from any user of Genpact websites, mobile applications, or other services provided by Genpact that link to this Policy (collectively, Sites”) and how such information will be used by Genpact. This Policy does not cover any third party links, websites, or services, and such third party sites may be subject to alternate privacy policies and terms and conditions.  By using the Sites you agree to be bound by this Policy, which shall take effect on your first use of the Sites.

 

2.       WHAT IS PERSONAL INFORMATION? 

“Personal Information” means any information that may identify an individual, including, but not limited to, a first and last name, physical address (whether, residential or official), email address or other contact information, that is not publicly available.

 

3.        HOW DOES GENPACT COLLECT INFORMATION?

The Sites collect information from you in two ways: directly from your input and automatically from your use.  Some Sites permit use without revealing any Personal Information about yourself, except if you voluntarily provide such information to Genpact to use the Sites, for example if you opt to apply for employment or an independent contract engagement online through links available on the Sites, contact us through a ‘Contact us’ link, subscribe to our newsletters by registering on the Knowledge page, or utilize our products and services offerings (“Services”) including mobile applications.

 

4.          WHAT TYPE OF INFORMATION DO WE RECEIVE? 

The type of personal information the Sites collect directly from you depends on your interaction with the Sites, and may include: 

·         Contact details, such as your name, email address, postal address and phone number;

·         Account login credentials, such as usernames and passwords;

·         Comments, feedback and other information such as photographs you submit to the Site or to Genpact’s call centers;

·         Interests and communication preferences.

·         Insurance policy number, home ownership information, claim information including claim number, and documentation / information relating to such claim including photographs inventory of damaged property as applicable based on the Services.

·         Educational and professional background (when applying for a position at Genpact).  By sending in your resume and other personal details through the Apply Now Link or other application forms within the Sites. We may use this information throughout Genpact and its affiliates and subsidiaries for the purpose of employment (including independent contractors) consideration of your inquiry, and may also keep the information for future consideration.

 

Additionally, the Sites also automatically collect information about how you use the Sites which may include:

 

5.       USE OF INFORMATION

We may use your personal information to:

 

Non-Personal Information may be used for the following:

 

  1. SHARING OF YOUR INFORMATION

We may share your Personal Information with:

We also may disclose your Personal Information:

 

  1. REORGANISATION OF BUSINESS
    Circumstances may arise where, whether for strategic or other business reasons, Genpact decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through Sites in a manner that is consistent with this Privacy Policy.

 

  1. CONFIDENTIALITY AND SECURITY

·         We limit access to any Personal Information that may be submitted by you, to Genpact employees, service providers, suppliers, agents and representatives, including but not limited to, payment processors, customer support, email service providers, IT service providers, mailing houses and shipping agents strictly on a need to know basis, consistent with the Policy and as needed to provide the Services such as to respond to your inquiry or request.

·         We deploy physical, electronic, administrative, technical and procedural safeguards to protect  your Personal Information in Genpact’s possession from unauthorized or inappropriate access, alteration, disclosure and destruction.

·         Genpact has a commitment to comply with all applicable laws and regulations to protect Personal Information in Genpact’s possession.

·         It is important for you to protect against unauthorized access to your password and to your applicable device / computer. Be sure to sign off when you are done using a shared computer.

·         Employees who misuse personal information are subject to strict disciplinary action, as it is a violation of the Integrity Policy of Genpact.

 

  1. CROSS BORDER TRANSFERS

 

  1. ACCESS TO YOUR INFORMATION
    You are entitled to know whether we hold Personal Information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate as required by law and applicable Genpact policies. You can do this by sending us an email in accordance with the “Contact Us” section  below.

 

  1. LINKS TO OTHER SITES
    We may provide links to other third party websites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked sites. We are not responsible for the content, performance, or security of any third party linked sites; any use of the sites by you; or for the privacy practices of third party sites.

 

  1. COOKIES AND OTHER TECHNOLOGIES

1.       Essential cookies: Some cookies are essential for the operation of our Sites.  Without these cookies, the Service cannot be provided.

2.       Performance Cookies: These cookies collect information about how visitors use our Sites, for instance which pages visitors go to most often.  The information collected by these cookies is aggregated, so these cookies don’t collect information that identifies a visitor. The information collected is anonymous and is only used to improve the way our Site works and to monitor website performance. For instance, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3.       Functionality Cookies: We use functionality cookies to remember your preferences and to optimize user experience. 

4.       Behaviorally Targeted Advertising Cookies:  These cookies link to services provided by third parties.  The third party provides these services in return for recognizing that you have visited Genpact Sites.  These cookies also provide statistics on how the Sites are used and help Genpact provide you with relevant communication.   

 

Opt Out Information:

 

  1. PHISHING ATTACKS
    We would like to caution our visitors about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an email misrepresenting it to be from a genuine source.  If you receive such a message claiming to be from Genpact, then please do not reply to it and immediately bring it to our attention by contacting the Webmaster utilizing the “Contact Us” link.

 

  1. CHILDRENS PRIVACY

We do not knowingly collect information from children under the age of 13 or target the Sites or Services to children under 13.

  1. CHANGES TO THIS POLICY
    Genpact plans to take all reasonable efforts to maintain up to date and effective online privacy standards and practices. Please check this Policy periodically to inform yourself of any changes.
    Any changes will be posted on this page with an updated revision date.

 

  1. CONTACT US
    If you have any questions about this Policy or your dealings with Sites, you can contact Genpact by emailing
    Policy.Inquiries@genpact.com. We welcome your questions and suggestions about our Policy

 

 

Last Updated:  December 13, 2017